Daygo Dog Training

Data Protection - Privacy Notice

We at Daygo Dog Training take your privacy seriously, and this notice has been drafted, in line with the General Data Protection Regulations (GDPR) and the Data Protection Act 2018 requirements to inform individuals of our data protection policy and their rights under the above legislation.

Data Protection Lead: Louise Banks

E-mail: louise@daygodogtraining.co.uk

The type of personal information we use

We collect, process, and store the following information, about you:
Identity Data: title, name, address, phone numbers (landline or mobile) and email address, your pets name when coupled with a family name which comprises of personal identity data.
Transaction Data: Payments for services you have brought from us, or payments we have made to you.

Profile and Usage Data: this may include feedback and survey responses, enquires submitted by you. This may also include how you use our website, products, services and booking system
Marketing Data: ways in which we keep you up to date with communications from us to you. You can tell us which way you prefer us to contact you by email, text, or post. 

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
So we can tell you about our services, and so we can meet our commitments to you
So we can keep individuals involved in our services safe. Some of the information we obtain i.e. medical, health, behavioural and learning needs will help us meet our members’ needs
So we can notify you of any changes to our services
If you are an existing customer, we may contact you about similar services we provide which may be of interest to you
To provide updates in the form of newsletters, emails, texts, or social media posts
Some of the services we provide we may be obligated to pass data onto sport governing bodies or funders.
For marketing purposes, we may collect your data for internal use. We will never pass your personal data onto third parties for marketing purposes without your consent.
From time to time we may ask individuals to complete surveys and or to give us feedback on our activities, this helps us to improve our services. 
We also collect this information and data so we can show what impact our services are having in our customers lives, sometimes we are obligated to do this from external bodies but other times we do it to attract new customers. We may be asked to provide named case studies, for which we would always ask for your consent 

Our commitment to you
We will ensure that we have your consent to collect, process and store your personal data.
We will ensure that your personal data is:
Processed lawfully, fairly, and transparently
collected and processed for a specific, legitimate purpose and not used any way that is not compatible with that purpose,
restricted to only that data that is necessary to meet our specific requirements
and, where necessary, kept up to date
maintained to enable accurate record keeping and is kept for no longer than is necessary. 
Data protected by security measures (such as encryption, passwords, and securely locked cabinets) to protect against unlawful or unauthorised processing, and against loss, destruction, or damage.
Not disclosed to another person without consent, unless it is necessary for safeguarding purposes

Your data protection rights
Consent – we must have your consent to collect, process and store your data. Once consent has been given you have the right to withdraw that consent. You also have other rights which include:
Your right of access - You have the right to ask us for copies of your personal information. 
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure - You have the right to ask us to erase your personal information. 
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information. 
Your right to object to processing - You have the right to object to the processing of your personal information.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. We have one month to respond to you if you wish to make a request in respect of these rights.
Please contact us at:
Office tel: xxx email: xxx


How to complain
If you make a request and you have any concerns about our use of your personal information, you can make a complaint to us at: 
Tel:
Email: Daygo Dog Training

Data Protection - Privacy Notice

We at Daygo Dog Training take your privacy seriously, and this notice has been drafted, in line with the General Data Protection Regulations (GDPR) and the Data Protection Act 2018 requirements to inform individuals of our data protection policy and their rights under the above legislation.

Data Protection Lead: Louise Banks

E-mail: louise@daygodogtraining.co.uk

The type of personal information we use

We collect, process, and store the following information, about you:
Identity Data: title, name, address, phone numbers (landline or mobile) and email address, your pets name when coupled with a family name which comprises of personal identity data.
Transaction Data: Payments for services you have brought from us, or payments we have made to you.

Profile and Usage Data: this may include feedback and survey responses, enquires submitted by you. This may also include how you use our website, products, services and booking system
Marketing Data: ways in which we keep you up to date with communications from us to you. You can tell us which way you prefer us to contact you by email, text, or post. 

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
So we can tell you about our services, and so we can meet our commitments to you
So we can keep individuals involved in our services safe. Some of the information we obtain i.e. medical, health, behavioural and learning needs will help us meet our members’ needs
So we can notify you of any changes to our services
If you are an existing customer, we may contact you about similar services we provide which may be of interest to you
To provide updates in the form of newsletters, emails, texts, or social media posts
Some of the services we provide we may be obligated to pass data onto sport governing bodies or funders.
For marketing purposes, we may collect your data for internal use. We will never pass your personal data onto third parties for marketing purposes without your consent.
From time to time we may ask individuals to complete surveys and or to give us feedback on our activities, this helps us to improve our services. 
We also collect this information and data so we can show what impact our services are having in our customers lives, sometimes we are obligated to do this from external bodies but other times we do it to attract new customers. We may be asked to provide named case studies, for which we would always ask for your consent 

Our commitment to you
We will ensure that we have your consent to collect, process and store your personal data.
We will ensure that your personal data is:
Processed lawfully, fairly, and transparently
collected and processed for a specific, legitimate purpose and not used any way that is not compatible with that purpose,
restricted to only that data that is necessary to meet our specific requirements
and, where necessary, kept up to date
maintained to enable accurate record keeping and is kept for no longer than is necessary. 
Data protected by security measures (such as encryption, passwords, and securely locked cabinets) to protect against unlawful or unauthorised processing, and against loss, destruction, or damage.
Not disclosed to another person without consent, unless it is necessary for safeguarding purposes

Your data protection rights
Consent – we must have your consent to collect, process and store your data. Once consent has been given you have the right to withdraw that consent. You also have other rights which include:
Your right of access - You have the right to ask us for copies of your personal information. 
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure - You have the right to ask us to erase your personal information. 
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information. 
Your right to object to processing - You have the right to object to the processing of your personal information.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. We have one month to respond to you if you wish to make a request in respect of these rights.
Please contact us at:
Office tel: xxx email: xxx


How to complain
If you make a request and you have any concerns about our use of your personal information, you can make a complaint to us at: 
Tel: 07732820382
Email:  louise@daygodogtraining.co.uk

If you are still unhappy with how we have used your data, you can then contact the ICO 
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

This Policy will be reviewed by 01/04/2026

If you are still unhappy with how we have used your data, you can then contact the ICO 
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

This Policy will be reviewed by 01/04/2026